Last updated: September 29, 2026
This Privacy Policy explains how Kindlo ("we", "us") collects, uses and protects your personal information when you visit or buy from shopkindlo.com (the "Site").
Who we are
Kindlo, 81 Wenlock Court, London N1 7PL, United Kingdom. Contact: info@shopkindlo.com.
Information we collect
- Order information: name, billing and shipping address, email, phone number and order details. Payment is processed by our payment providers; we do not store your full card details.
- Customer support: information you send us by email or through our contact form.
- Device and usage information: IP address, browser type, pages viewed and how you interacted with the Site, collected through cookies and similar technologies.
How we use your information
- To process and deliver your orders, and send order and shipping updates
- To answer your questions and provide customer support
- To prevent fraud and keep the Site secure
- To improve the Site and our products
- To send marketing emails, only if you've opted in. You can unsubscribe anytime.
- To show relevant ads on platforms such as TikTok, Meta and Google, where permitted by your cookie choices
Legal basis (UK/EU visitors)
We process your information to perform our contract with you (fulfilling orders), for our legitimate interests (running and improving our store, preventing fraud), with your consent (marketing and non-essential cookies), and to meet legal obligations (tax and accounting records).
Who we share it with
We share information only as needed to run our store: our e-commerce platform (Shopify), payment processors, shipping carriers and fulfilment partners, email and analytics providers, and advertising platforms. We do not sell your personal information.
Cookies
We use cookies to make the Site work, remember your cart, understand how the Site is used and measure advertising. You can manage non-essential cookies through the cookie banner or your browser settings.
How long we keep it
We keep order information for as long as needed for our records and legal obligations (typically up to 6 years for tax purposes), and other information only as long as it's needed for the purposes above.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, object to or restrict how we use it, and withdraw consent. To make a request, email info@shopkindlo.com. UK residents can also complain to the Information Commissioner's Office (ico.org.uk).
International transfers
Our service providers may process your information outside your country. Where this happens, we rely on appropriate safeguards such as standard contractual clauses.
Children
The Site is not intended for children under 16, and we do not knowingly collect their information.
Changes
We may update this policy from time to time. The "Last updated" date shows the latest version.