We want you to love your order. If something isn't right, here's how we'll make it right.
30-day returns
You can return most items within 30 days of delivery for a refund. Items must be unused, in their original condition and packaging, with proof of purchase.
How to start a return
Email info@shopkindlo.com with your order number and the item you'd like to return. We'll reply with return instructions and the return address. Items sent back without first contacting us can't be accepted.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or is not what you ordered.
Damaged, defective or wrong items
If your item arrives broken, defective or incorrect, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund. You won't need to send the item back.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take extra time to post it.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Non-returnable items
Gift cards and items marked as final sale can't be returned.
Questions
Contact us anytime at info@shopkindlo.com.